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Product Sticky SMS

Every lead hears from one number. Forever.

The first number that texts a lead is pinned to them. Every automated step, and every reply you send from the inbox, goes out from that same number. The lead sees one conversation, and knows exactly who is writing.

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(415) 555-0142

The only number Sam ever sees

Day 5, automatedHi Sam, it's Jo at Brightpath, following up on your quote request. Did my email land okay?
Day 8, automatedTotally fine if now's not the time. Worth a quick call this week?
SamHa, persistent. Thursday at 2 works.
You, from the inboxPerfect. Invite on its way.

Pinned sender: (415) 555-0142

Numbers that shuffle

Step one from one number, step two from another. To the person reading, it looks like three strangers.

Replies on the wrong line

The lead answers one number and your follow-up arrives from a different one. The thread falls apart.

Rotation that breaks trust

Spreading volume across a pool of numbers is smart. Doing it blindly, per message, costs you the conversation.

  1. Pinned on the first text

    When a lead gets their first text, Duckrow picks the least-used number in your pool and pins it to that lead.

    • Volume spreads evenly across your numbers.
    • The pin is made once and kept for the whole sequence.
    • Works across every number in your workspace.
    Your texting numbers

    (415) 555-0142

    • Sam Rivera
    • Priya Nair
    • Jonah Reed

    (415) 555-0188

    • Lena Ortiz
    • Tom Becker

    (628) 555-0107

    • Ava Chen
    • Marco Diaz
    • Nia Brooks

    New leads go to the least-used number. Once pinned, a lead never moves.

  2. Every step, the same number

    Follow-up texts in the sequence go out from the pinned number, automatically. Nobody picks a sender step by step.

    • Set up the sequence once.
    • Mix text steps with email and LinkedIn.
    • The whole row stops when the lead replies.
    Sam Rivera, message history
    • Day 1 First text: number pinned(415) 555-0142
    • Day 4 Automated follow-up(415) 555-0142
    • Day 6 Sam replies(415) 555-0142
    • Day 6 You answer from the inbox(415) 555-0142

  3. Your replies too

    When you answer from the inbox, your reply goes out from the number the lead texted. The conversation on their phone stays whole.

    • Reply in one click from the unified inbox.
    • AI drafts the answer from the conversation.
    • The thread shows both sides.
    Inbox
    • Sam Rivera2m

      Ha, persistent. Thursday at 2 works.

      TextInterested
    • Priya Nair18m

      Can you send pricing for 5 seats?

      EmailInterested
    • Jonah Reed1h

      Back on Monday, let's talk then.

      LinkedInOut of office
    • Tom Becker3h

      Not for us right now, thanks.

      EmailDeclined

    Sam Rivera, by text from (415) 555-0142

    Ha, persistent. Thursday at 2 works.

    AI draft

    Perfect, Sam. I'll send an invite for Thursday at 2. Anything you'd like me to prepare?

    Send as text

  4. Compliance built in

    Duckrow is the texting provider. We supply the numbers, register them, and follow US and Canadian rules for business texting.

    • Every automated text carries STOP instructions.
    • A STOP reply opts the lead out before the next send.
    • Delivery status on every message.
    Text step preview

    Hi Sam, thanks for requesting a quote. Is Thursday good for a quick call?Reply STOP to opt out, HELP for help.

    Delivered1 segmentRegistered number

    A STOP reply opts the lead out before the next send.

Up and texting in four steps

  1. 1

    Turn on the texting add-on and share your business details. Duckrow registers your brand and texting campaign for A2P 10DLC, the US rules for business texting, and verifies toll-free numbers for texting Canada. Registration fees pass through at cost.

  2. 2

    Once the carriers approve, Duckrow sets up your texting numbers in your workspace.

  3. 3

    Add text steps to a sequence, next to your emails and LinkedIn steps.

  4. 4

    Push in your opted-in leads and launch.

FAQs

Sticky SMS is the Duckrow feature that pins each lead to the first number that texts them. Every later text in the sequence, and every reply you send from the inbox, goes out from that same number, so the lead sees one conversation with one sender. Duckrow picks the least-used number in your pool for that first text, which spreads volume evenly.

People who have agreed to hear from you: inbound leads, people who asked for a quote or a call, and existing customers. US carrier rules require that consent for business texting, and Duckrow's registered numbers follow them.

The lead keeps its pinned number for as long as that number is on the campaign. If you take a number off, the leads pinned to it move to the least-used number that's left.

A platform feature maps a phone number to a sender inside one messaging service. Duckrow pins the number to the lead, and uses it across every step of the sequence and every reply from the inbox.

No. Duckrow is the texting provider: we supply the numbers, register them and run them inside your workspace, in the US and Canada. If you already text through another provider, connecting that account is coming soon.

Texting is an add-on on paid plans, for US and Canadian numbers. Each number is $10 a month ($12 for a Canadian toll-free number), billed from the day it goes live. Texts use 2 credits per segment to US numbers and 3 to Canadian numbers, replies are free, and US carrier registration fees are passed on at cost.

Keep reading

SequencesPut text steps next to email and LinkedIn in one flow.Unified inboxAnswer every text from the number the lead already knows.Ideal Billing ServiceHow a medical billing company runs compliant text outreach in 25 minutes.Texting the US and Canada10DLC, toll-free verification and consent rules, with sources.

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