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Let AI summarise, draft and sort replies

After this lesson you can use the inbox's summary, Draft button and reply sorting to answer faster, and check a draft before you send it.

1:17 video with captions, written steps and transcript. Checked against Duckrow on October 3, 2026.

0:00 / 1:17

Narration: preview voiceA sales rep triages Monday's replies. The people and companies are example data.

The short answer

When you open a conversation in Duckrow's inbox, a short summary appears at the top on its own. Draft writes a first reply into the box from the conversation, in a length that suits the channel, and never sends. Every reply is also sorted as Interested, Declined, Out of office, Ambiguous or Unclassified. None of this costs credits.

Step by step

  1. 1Read the summaryOpen a conversation. The Summary row shows Reading the thread…, then two or three sentences on what was asked and what's been sent.
  2. 2Click DraftIn the reply bar, Draft writes a first reply into the box from the conversation: under 160 characters for a text, 40 to 90 words for an email, 25 to 60 for LinkedIn.
  3. 3Fill the bracketsAnything it can't know, such as a price or a customer name, stays in [brackets]. Replace them, read the draft, then send with Send or Cmd or Ctrl+Enter.
  4. 4Start over if you wantDraft works on an empty box. Clear the box to draft again.
  5. 5Use the labelsEach reply is sorted as Interested, Declined, Out of office, Ambiguous or Unclassified. The label sits under the latest message; hover it to see why.

Try it in Duckrow

About five minutes, in your own workspace.

  1. Open a conversation in Needs reply and wait for its Summary.
  2. Click Draft and read what it wrote.
  3. Replace every [bracket] with your own facts, then send, or clear the box if you'd rather write it yourself.
  4. Open two more replies and read their labels under the latest message.

You're done when you've answered one reply from a draft you checked yourself.

Check what stuck

Three quick questions. Nothing is saved.

  1. 1. You click Draft. What happens?

  2. 2. The draft says "Growth fits: [price and what's included]". What should you do?

  3. 3. What do the summary, Draft and sorting cost?

Transcript

0:00Monday morning

Monday morning, and the replies piled up over the weekend. Three bits of AI in the inbox help you get through them, and none of them costs credits.

0:11The summary

Open a conversation. You don't press anything: the summary starts by itself, and in a moment two or three sentences tell you what was asked and where things stand.

0:23Draft a reply

Click Draft, and it writes a first reply into the box, short for a text, longer for an email. Facts it doesn't have stay in brackets, like a price or a customer name. Fill those in, read it through, and send it yourself. Draft never sends.

0:43Sorted for you

Every reply is also sorted. Interested, out of office, declined, ambiguous, or unclassified. The label sits under the latest message, so you can see at a glance which conversations need you first.

0:59Recap

To recap. The summary appears when you open a thread. Draft fills the box; fill the brackets, then you send. Every reply is sorted, and none of it costs credits. Next, clear the inbox at speed.