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Answer every reply from one inbox

After this lesson you can work through every reply from email, text and LinkedIn in one inbox, using the queues and the channel and campaign filters.

1:34 video with captions, written steps and transcript. Checked against Duckrow on October 3, 2026.

0:00 / 1:34

Narration: preview voiceAn agency answering replies for three clients. The people and companies are example data.

The short answer

Duckrow's unified inbox holds every reply from email, text and LinkedIn. Needs reply lists them oldest first and flags anything past the 4-hour target. Filter by channel, or pick one campaign to answer one client's replies. Open a reply to see the person and the campaign, answer it, and mark it done.

Step by step

  1. 1Open the inboxClick Inbox in the rail. Every reply from email, text and LinkedIn is here, both sides of each conversation.
  2. 2Work the queuesNeeds reply lists replies oldest first; an orange badge counts those past the 4-hour target and the time turns red. Snoozed holds parked replies, Done today what you finished, Everything the full history.
  3. 3Filter by channelClick Email, SMS or LinkedIn under Channels. Click the same one again to clear it.
  4. 4Filter by campaignOnce campaigns have replies, a Campaigns list appears. Pick one to see only that campaign's replies; the heading shows the scope. Click again to clear.
  5. 5Open and answerThe header shows the person, their campaign and the wait. Contact shows title, company, email or phone, the step they're on and the history. A reply on any channel has already ended that lead's sequence.
  6. 6Mark doneMark done files the conversation under Done today and adds to conversations cleared today. Reopen brings it back.

Try it in Duckrow

About five minutes, in your own workspace.

  1. Open Inbox and read the count next to Needs reply.
  2. Click SMS, then click it again to clear the filter.
  3. If a Campaigns list shows, pick one campaign, then clear it.
  4. Open the oldest reply, read the Contact block, and mark it done if it needs nothing more.

You're done when you've cleared one conversation and know where the rest are waiting.

Check what stuck

Three quick questions. Nothing is saved.

  1. 1. A reply's time shows in red. What does that mean?

  2. 2. You manage three clients. How do you answer only Cobalt Health's replies?

  3. 3. A lead replied by LinkedIn. What happened to the rest of their sequence?

Transcript

0:00Three clients, one place

Three clients, three channels, and every reply in one place. This is the unified inbox.

0:08The queues

Replies land in Needs reply, oldest first, so nothing waits too long. A red time means a reply is past the four hour target. Snoozed holds what you parked for later, Done today holds what you finished, and Everything is the full history.

0:26Filter by channel

To work one channel at a time, click Email, SMS or LinkedIn. Click it again to see them all.

0:34Filter by campaign

Every reply carries its campaign. When you run campaigns for several clients, pick one campaign in the list, and the inbox shows only that client's replies. Click it again to clear it.

0:48Open, answer, mark done

Open a reply. The header shows who it is, the campaign, and how long it has waited. Contact shows their title, their company, and what was sent. Her reply already stopped the rest of her sequence. Answer her, then mark it done, and the count of conversations cleared today goes up.

1:10Recap

To recap. Needs reply shows the oldest first, and red means past four hours. Filter by channel, or by campaign, one client at a time. Answer, mark done, and watch the cleared count go up. Next, let AI summarise, draft and sort your replies.